RIVERSPRING AQUATICS

Legal information & privacy notice

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Enquiries and appointments

Submitting a service request or aquarium requirements form is an enquiry only. It does not, by itself, confirm an appointment or create an obligation to pay. We will confirm the scope, availability and any applicable price separately before agreeing to provide services. Any legally required pre-contract information and cancellation rights will be supplied where applicable before a binding contract is formed.

Privacy notice

Data controller: RIVERSPRING AQUATICS LIMITED, trading as Riverspring Aquatics.

Information we use: account identity and contact details; aquarium information and service addresses you provide; enquiries, messages and appointments; photographs you choose to upload; and information needed to operate and secure the website.

Why we use it: to respond to enquiries, provide requested services, administer customer accounts and appointments, protect the platform and meet applicable legal obligations. Depending on the processing, our lawful bases are steps requested before entering a contract, performance of a contract, legitimate interests in operating and securing our services, or compliance with a legal obligation. We do not rely on consent as the default basis for ordinary service administration.

Who receives information: authorised business personnel and service providers supporting our hosting, authentication and database operations, including Vercel and Supabase, where necessary to provide the service. Customer-uploaded private request photographs are intended for authorised access, not public portfolio publication. Public portfolio media is managed separately.

Retention: we keep information only for as long as reasonably necessary for the relevant service, account administration, security, dispute resolution or legal obligations. Retention periods vary by record type; requests for deletion are assessed against applicable retention duties.

Your rights: subject to applicable UK data protection rules, you may request access to, correction or erasure of your personal data, restriction or objection to certain processing, and data portability where applicable. You have the right to lodge a complaint with the Information Commissioner's Office (ICO) concerning the processing of your personal data. To exercise your rights with us, use the contact page or your customer account to exercise your rights.

International processing: service providers may process data outside the UK. Where international transfers are subject to UK data protection restrictions, appropriate safeguards must be in place.

Security: access to customer information is controlled by account authentication and database permissions. No online service can guarantee absolute security. Please do not submit payment card details or unnecessary sensitive information in free-text messages.

Customer rights and service standards

Services will be supplied with reasonable care and skill as required by applicable consumer law. Aquarium and livestock outcomes can depend on factors outside the agreed work, but this does not limit any liability that cannot lawfully be excluded. Nothing on this page excludes liability for death or personal injury caused by negligence, fraud, or consumers' statutory rights.

Complaints and disputes

Contact us using the contact page or customer messaging if something goes wrong. We will review concerns in accordance with applicable law. You remain free to pursue statutory remedies.

Publication details still to complete: A working business email address and any additional applicable business disclosures should be verified before public launch. Data retention periods, cookie technologies and international transfer arrangements also require a final operational review. This notice describes the intended service and should be checked against actual processing before launch.